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Oct 24, 2017

Potential Issues When Submitting eCampus Assessments

There have recently been a limited number of reports of assessment attempt answers not saving in eCampus and students receiving "Access Denied" messages at the time of submission. To mitigate this issue, Instructional Technology Services (ITS) recommends that students not open any additional eCampus tabs or windows in the same browser after starting an assessment.

Instructors can assist in these efforts by removing Force Completion, which will allow students who experience these issues to re-enter the assessment attempt. Note that this issue does not affect assessments associated with either Examity or Respondus LockDown Browser proctoring tools.

The vendor for eCampus is aware of this system issue. It occurs when a new session is generated in the same browser that already has an active session in progress. If you require technical assistance, ITS is able to verify when these assessment issues occur.

For additional information and suggestions, please review:

Assessment Attempts Known Issue

Best Practices for Tests - Students

Best Practices for Tests - Instructors

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Sep 8, 2017

UPDATE: eCampus Tools Available as of Fri, 09/01, 1:20 p.m.

eCampus Tools (http://ecampustools.tamu.edu) is now available again. The system issues have been resolved.

OUTAGE: eCampus Tools Unavailable as of Fri, 09/01, 8:00 a.m.

eCampus Tools (http://ecampustools.tamu.edu) is currently unavailable as of Friday, September 1 at approximately 8:00 a.m. ITS system administrators are currently investigating.






Request eCampus Courses for Fall

ITS reminds Instructors of Record and instructional staff of the fall 2017 start-of-semester procedures and the summer 2017 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses.

Important Course Management Information

  • Fall 2017 courses may be requested through eCampus Tools
    • Courses are created within 30 minutes and include student enrollments

  • Summer 2017 courses will be removed from student view on Friday, August 25
  • Spring 2015 courses will be archived and moved off of eCampus on Monday, October 2

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Instructors may make their courses available later in the semester or choose not to use eCampus. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Aug 30, 2017

eCampus Support for Canceled Classes on Monday, 08/28 & Tuesday, 08/29

The university is canceling classes Monday, August 28 and Tuesday, August 29 due to severe weather conditions in the region. Instructional Technology Services (ITS) will maintain email and phone support, connectivity permitting, for instructors throughout this time frame during normal business hours.

ITS Support Information for Instructors

Contact ITS at itshelp@tamu.edu or (979) 458-3417 during normal business hours.

Help Desk Central (HDC) Support for Students

Contact HDC at helpdesk@tamu.edu or (979) 845-8300 for 24/7/365 technical support outside of normal business hours.




Request eCampus Courses for Fall

ITS reminds Instructors of Record and instructional staff of the fall 2017 start-of-semester procedures and the summer 2017 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses.

Important Course Management Information

  • Fall 2017 courses may be requested through eCampus Tools
    • Courses are created within 30 minutes and include student enrollments

  • Summer 2017 courses will be removed from student view on Friday, August 25
  • Spring 2015 courses will be archived and moved off of eCampus on Monday, October 2

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Instructors may make their courses available later in the semester or choose not to use eCampus. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Aug 16, 2017

Updates to Aggie Account Gateway & Central Authentication Service Set for Monday, August 14, 10:00-11:00 a.m.

Texas A&M Information Technology will update the Aggie Account Gateway (http://gateway.tamu.edu) website on Monday, August 14, 10:00-11:00 a.m. The updated website will be accessible, responsive, and feature updated usability and university branding.

Along with these updates, the look and feel of the Central Authentication Service (CAS) login page will change. CAS handles authentication for accessing eCampus and additional university computing resources.

A screenshot is provided below as a preview.

CAS login screen thumbnail

View a larger image.

Summer 2017 eCampus Course Management & Grade Submission

ITS reminds Instructors of Record and instructional staff of the summer 2017 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses for fall.

Important Course Management Information

  • Summer 2017 courses will be removed from student view on Friday, August 25
  • Fall 2017 courses may be requested through eCampus Tools
    • Courses are created within 30 minutes and include student enrollments

Submit Grades from eCampus to Howdy

The eCampus grade submission feature will be available for transferring final grades directly to Howdy during the date and time ranges below in accordance with the Office of the Registrar.

  • Starting Tuesday, August 8 at 8:00 a.m.
  • Closing Thursday, August 10 at 12:00 p.m. (noon) for processing degree candidate grading and graduation clearances
  • Re-opening Friday, August 11 at 8:00 a.m.
  • Ending Monday, August 14 at 12:00 p.m. (noon) for completing all other final grading

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Jun 24, 2017

Compass and Howdy Maintenance on Sat, 06/24, 7:00 a.m. - 4:00 p.m.

Compass and Howdy will be undergoing scheduled system maintenance on Saturday, June 24, from 7:00 a.m. to 4:00 p.m. Central Time. The system will be unavailable during this time frame.

Access to many services, including Email and eCampus, will be available through public links on the Howdy maintenance page. Processing for eCampus course management and enrollments through eCampus Tools may be delayed until the maintenance is complete.

Jun 12, 2017

Course Reports Are Currently Not Completing

Update: As of Thursday, June 8, Course Reports are working again.

- - -

Course reports in eCampus are currently not completing and will display a screen stating "Please Wait…processing your request" indefinitely. Blackboard is currently investigating the issue, yet they do not have an estimated time for resolution.

If you need course report information immediately, please contact Instructional Technology Services at itshelp@tamu.edu or (979) 458-3417 to discuss alternate methods.

Jun 7, 2017

eCampus Login Issues on Sun, 06/04, 11:20 a.m.-12:55 p.m.

At approximately 11:20 a.m. Central Time on Sunday, June 4, users began receiving the error, "Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY," after logging in to eCampus. This error was due to issues with the authentication system that manages user logins.

The error was addressed and authentication services were restarted to resolve the problem. At 12:55 p.m., all users should have been able to log in to eCampus.

If you are still receiving the error, your browser may be caching the error page. Please follow these steps to correct the issue:

  1. Clear the cache and cookies in your web browser; instructions are available for most browsers at https://u.tamu.edu/KB0010540
  2. Close all open browser windows
  3. Re-open your browser and log in to eCampus

Please contact Instructional Technology Services at itshelp@tamu.edu or (979) 458-3417 if you have any questions or are still receiving an error after clearing your browser cache and cookies.

Jun 5, 2017

Request eCampus Courses for Summer

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the summer 2017 start-of-semester procedures and the spring 2017 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses for summer.

eCampus Course Management

    • Summer 2017 courses can be requested through eCampus Tools
      • Courses are created within 30 minutes and include student enrollments
    • Spring 2017 courses will be hidden from student view on Friday, May 26

Known Issues Following the Recent eCampus Upgrade

Blackboard, the vendor for eCampus, plans to address these known issues in future product updates.

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Your course may appear later in the semester or not at all. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

May 20, 2017

REMINDER: eCampus Scheduled System Maintenance, Fri, 05/19, 9:00 p.m. - Sat, 05/20, 9:00 p.m.

An extended eCampus system maintenance is set for Friday, May 19, 9:00 p.m. through Saturday, May 20, 9:00 p.m. (24 hours) Central Time.

eCampus will be unavailable during this time frame. Users are encouraged to modify or reschedule eCampus-related activities during this maintenance period.

Highlights of updated features include:

    • Drag-and-Drop File Uploads
    • Submission Receipts for assignments
    • More options for "Needs Grading" filtering
    • Course Activity Overview report improvements for large enrollment courses

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

May 15, 2017

REMINDER: Spring & Summer 2017 eCampus Course Management

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the spring 2017 end-of-semester procedures and the summer 2017 start-of-semester procedures for managing courses in eCampus.

View the complete announcement on the ITS website.

eCampus Scheduled System Maintenance

An extended eCampus system maintenance is set for Friday, May 19, 9:00 p.m. – Saturday, May 20, 9:00 p.m. (24 hours) Central Time.

eCampus will be unavailable during this time frame. Users are encouraged to modify or reschedule eCampus-related activities during this maintenance period.

Feb 11, 2017

eCampus Tools Unavailability on Sat, 02/11, 6:00-9:00 a.m.

Database maintenance on Saturday, February 11 from 6:00 to 9:00 a.m. Central Time will affect the availability of eCampus Tools for course management and member management in eCampus. The system will be unavailable during this time frame.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Feb 6, 2017

Blackboard Collaborate Maintenance from Sat, 02/04, 9:00 p.m. to Sun, 02/05, 1:00 a.m.

Blackboard will perform scheduled maintenance (February 2017 Update) to Collaborate from Saturday, February 4, 9:00 p.m. to Sunday, February 5, 1:00 a.m. Central Time.

The time frame will be four hours. The service will be unavailable during this time frame.

For more information, see Blackboard's announcement.

Jan 31, 2017

Blackboard Collaborate Maintenance on Mon, 01/30, 3:00-4:00 a.m.

Blackboard will perform emergency hotfix maintenance to resolve recent outages on Monday, January 30, 3:00-4:00 a.m. Central Time. The maintenance will affect all clients joining Collaborate webconferences. Sessions already in progress should not be affected.

For more information, see Blackboard's announcement.

Jan 23, 2017

Request eCampus Courses for Spring

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the spring 2017 start-of-semester procedures and the fall 2016 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses for spring.

eCampus Course Management
    • Spring 2017 courses can be requested through eCampus Tools
      • Courses are created within 30 minutes and include student enrollments
    • Fall 2016 courses will be removed from student view on Monday, January 16
Updates to Member Management in eCampus Tools
    • Auditor enrollments available, with updated help documentation on ITS Docs
    • Account creation when enrolling users who do not have accounts
    • Multiple enrollment rows return to the enrollment form
    • Enrolled users will receive notifications of their assigned roles
Attention Instructors Who Use i>clickers

To ensure the TAMU Bookstore has an adequate inventory of i>clicker remotes in stock, please inform them if you intend to use the devices for your spring course(s). Email Mary Smith at textbooth@tamu.edu.

    • i>clicker 2 student remote, ISBN 1429280476
    • i>clicker 2 student remote with 6 month REEF Polling bundle, ISBN 1498601634
Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Your course may appear later in the semester or not at all. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Extended phone support will be available until 6:00 p.m. during the first week of classes. Email support will be available during the Martin Luther King, Jr. Day university holiday on Monday, 01/16.

Dec 30, 2016

Upcoming eCampus Scheduled System Maintenance

Instructional Technology Services has scheduled the following production-level maintenance to occur after final grading is complete for the fall semester:

eCampus: Blackboard System Upgrade
Thursday, December 29, 4:30 p.m. to Saturday, December 31, 12:00 p.m. (noon)

Access to eCampus will be unavailable during the scheduled time frames. Please plan system activities accordingly by modifying or rescheduling eCampus-related activities during this maintenance period.

In addition, the eCampus link in Howdy will be temporarily redirected to the eCampus website at http://ecampus.tamu.edu, instead of directly going to the learning management system, from Friday, December 23 to Friday, January 6. This temporary link change will better gate keep access to eCampus through a single access point to accommodate for the maintenance time frames above.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Dec 15, 2016

Fall 2016 & Spring 2017 eCampus Course Management & Grade Submission

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the fall 2016 end-of-semester procedures and the spring 2017 start-of-semester procedures for managing courses in eCampus.

View the complete announcement on the ITS website.

Dec 3, 2016

Turnitin Maintenance on Sat, 12/03, 9:00 a.m.-1:00 p.m.

The Turnitin.com service will be undergoing essential maintenance on Saturday, December 3 from 9:00 a.m. to 1:00 p.m. Central Time.

All Turnitin.com services will be unavailable, including Mobile and Integrations, which includes submissions sent through eCampus.

More info is available on the Turnitin System Status website.