eCampus - Learning Management System

eCampus Scheduled System Maintenance on Fri, 12/27, 7 PM - Sat, 12/28, 9 AM

An extended eCampus system maintenance is set for Friday, December 27, 7 PM – Saturday, December 28, 9 AM Central Time. During this maintenance, eCampus will be unavailable to all users. We encourage all users to modify or reschedule eCampus-related activities during this maintenance.

 

Instructors may contact the Office for Academic Innovation (AI) at aihelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8 AM to 5 PM Central Time. Calendar note: the AI Service Desk will be closed beginning December 23, 2019 and will re-open on January 2, 2020. We encourage Instructors to please plan accordingly.

Students may contact Help Desk Central, any time, day or night at helpdesk@tamu.edu or (979) 845-8300.

Campus Firewall Upgrade on Tuesday, December 17, 12:01 AM – 5 AM

TAMUIT is replacing the existing firewalls on the campus border on Tuesday, December 17, from 12:01 AM – 5 AM. During this time, network connectivity to and from campus may be disrupted and off-campus users may be unable to reach campus sites such as eCampus and Howdy. There will likely several short interruptions of less than 30 minutes, but the entire window is reserved. Please plan course activities accordingly.

Blackboard Emergency Data Center Maintenance May Cause Service Interruptions on Saturday, 11/16, 1 AM - 5 AM

Blackboard, the vendor for eCampus, will perform emergency data center maintenance to reboot several databases on Saturday, 11/16, 1 AM - 5 AM Central Time.

The maintenance will affect a number of Blackboard's hosted instances in their data center, including eCampus. Users can expect an approximately thirty minute loss of access sometime during the maintenance time frame, though it is possible it may last the entire window. Please plan course activities accordingly.

eCampus Service Interruption on Friday, 11/15, 1:30 AM - 3:30 AM

 
Blackboard, the vendor for eCampus, confirmed an issue with the datacenter that hosts our instance on Friday, 11/15, from about 1:30 AM - 3:30 AM. Users who attempted to log in received the message "Service Interruption".

This affected multiple institutions hosted in the same datacenter. Blackboard is investigating to determine the root cause. Thank you for your patience.

 

Please reference http://italerts.tamu.edu for dates and time, or to subscribe to email or SMS alerts by service.

eCampus Service Interruption on Thursday, 10/17, 4:45 PM - 6 PM

On Thursday, 10/17, eCampus experienced a service interruption from 4:45 PM - 6 PM Central Time. Users who attempted to log in received the message "Service Interruption".

Blackboard, the vendor for eCampus, took steps to make the system available again. The vendor is completing a root cause analysis to determine the source of the interruption and how this can be prevented in the future. Thank you for your patience.

 

Please reference http://italerts.tamu.edu for dates and time, or to subscribe to email or SMS alerts by service.

eCampus Service Interruption on Monday, 10/14, 9:30 PM - 12:30 AM

On Monday, 10/14, eCampus experienced a service interruption from about 9:30 PM - 12:30 AM (10/15) Central Time. Users who attempted to log in during this time received the message "Scheduled Maintenance in Progress".

Blackboard, the vendor for eCampus, erroneously started an upgrade on our production system that was scheduled to occur on our staging system. We alerted the vendor and they rolled back what they had already completed, the OS portion of the upgrade process. This took about two hours after Managed Hosting Engineers were able to reach a safe point to stop the upgrade process.

We understand that this occurred while students and faculty expected the system to be available and disrupted work that was being done. We are working with the vendor to ensure that this does not happen again. We apologize for the inconvenience this caused and thank you for your patience.

 

Please reference http://italerts.tamu.edu for dates and time, or to subscribe to email or SMS alerts by service.

eCampus Service Interruption on Monday, 10/14, 5:45 AM - 6:30 AM

On Monday, 10/14, eCampus experienced a service interruption from about 5:45 AM - 6:30 Central Time. Users who attempted to log in received the message "Service Interruption".

Blackboard, the vendor for eCampus, took steps to make the system available again. The vendor is completing a root cause analysis to determine the source of the interruption and how this can be prevented in the future. Thank you for your patience.

 

Please reference http://italerts.tamu.edu for dates and time, or to subscribe to email or SMS alerts by service.

Fall 2019 Mid-Term Grade Submission from eCampus to Howdy

The Office for Academic Innovation (AI) reminds Instructors of Record and instructional staff who are required to submit mid-term and/or intrasession final grades that the eCampus grade submission feature will be available for transferring grades directly to Howdy from the eCampus Grade Center.

The following date and time ranges below are determined by the Office of Registrar and listed on the Academic Calendar:

AI Support Information

Contact AI at aihelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Emergency Network Maintenance on Wednesday, 10/09, 6:30 PM - 9:40 PM

TAMUIT performed emergency network maintenance on Wednesday, 10/09, from 6:30 PM - 9:40 PM (originally scheduled for 6:30 PM - 7 PM). During this time, network connectivity to and from campus was disrupted and off-campus customers were unable to reach sites like eCampus and howdy.

TAMUIT is working with vendor support to determine the root cause. Thank you for your patience.

Please reference http://italerts.tamu.edu for dates and time, or to subscribe to email or SMS alerts by service.

Blackboard DNS Issues Resulting in Intermittent Access to eCampus on Monday, 10/07 4:30 PM - 5:40 PM

Blackboard, the vendor for eCampus, confirmed that an issue with DNS occurred on Monday, 10/07, from 4:30 PM - 5:40 PM Central Time. Users may have been unable to reach the eCampus site during this time, but existing sessions or users with cached DNS may have been unaffected. This affected all Blackboard Managed Hosting and SaaS instances globally.

Blackboard is investigating to determine the root cause. Thank you for your patience.

Please reference http://italerts.tamu.edu for dates and time, or to subscribe to email or SMS alerts by service.

Intermittent Login Issues Saturday, 09/28 9:45 AM - 10:15 AM

TAMUIT confirmed that an intermittent issue with Shibboleth, the authentication used by eCampus and other sites, occurred from 9:45 AM - 10:15 AM on Saturday, 09/28. Users may have experienced intermittent errors when attempting to log in during this time.

If you are still having difficulty logging in, please follow these steps: https://u.tamu.edu/KB0010540  

Please reference http://italerts.tamu.edu for dates and time.

Blackboard Data Center Maintenance May Cause Service Interruptions on Thursday, 10/03, 11 PM – Friday, 10/04, 5 AM

Blackboard, the vendor for eCampus, will perform data center maintenance to apply OS kernel upgrades on Thursday, 10/03, 11 PM – Friday, 10/04, 5 AM Central Time.

The maintenance will affect all of Blackboard's hosted instances in their data center, including eCampus. Users can expect an approximately three hours loss of access sometime during the maintenance time frame, though it is possible it may last the entire window. Please plan course activities accordingly.

 

Support Information

Instructors may contact AI at aihelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 AM to 5:00 PM Central Time.

Students may contact Help Desk Central at helpdesk@tamu.edu or (979) 845-8300. HDC is also available for technical support outside of normal business hours.

Intermittent Login Issues Tuesday, 10/01 5 AM - 8:30 AM

TAMUIT confirmed that an intermittent issue with Shibboleth, the authentication used by eCampus and other sites, occurred from 5 AM - 8:30 AM on Tuesday, 10/01. Users may have experienced intermittent errors when attempting to log in during this time.

If you are still having difficulty logging in, please follow these steps: https://u.tamu.edu/KB0010540

Please reference http://italerts.tamu.edu for dates and time.

Intermittent Login Issues Friday - Saturday, 09/20 - 09/21, 9 PM - 8:15 AM

TAMUIT confirmed that an intermittent issue with Shibboleth, the authentication used by eCampus and other sites, occurred from 9 PM Friday, 09/20 - 8:15 AM Saturday, 09/21. Users may have experienced intermittent errors when attempting to log in during this time.

If you are still having difficulty logging in, please follow these steps: https://u.tamu.edu/KB0010540

Please reference http://italerts.tamu.edu for dates and time.

Identity Management Server Maintenance 09/17 – 09/19, 9 PM – 12 AM (nightly)

TAMUIT will be performing maintenance on the servers that support Identity Management. This maintenance will be done nightly from 9 PM – 12 AM on Tuesday 09/17, Wednesday 09/18, and Thursday 09/19.

During this time, cas.tamu.edu may be briefly unavailable and users may be unable to log in to eCampus or other sites. Existing sessions will remain unaffected.

 

Please visit http://italerts.tamu.edu for additional information.

Intermittent eCampus Login Issues on Sunday, 09/08, 8:40 AM – 12 PM

TAMUIT confirmed that an intermittent issue with Shibboleth, the authentication used by eCampus and other sites, occurred on Sunday, 09/08, from about 8:40 AM – 12 PM. Users may have experienced intermittent errors when attempting to log in during this time.

Please reference http://italerts.tamu.edu for dates and time.

Instructors Only: Request eCampus Courses for Fall

The Office for Academic Innovation (AI) reminds Instructors of Record and instructional staff of the fall 2019 start-of-semester procedures and the summer 2019 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses.

eCampus Course Management

Attention Instructors Who Use iClickers

To ensure the TAMU Bookstore has an adequate inventory of iClicker remotes in stock, please inform them if you intend to use the devices this term. Email Mary Smith at textbooth@tamu.edu.

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Instructors may make their courses available later in the semester or choose not to use eCampus. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

AI Support Information

Contact AI at aihelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Multiple Service Outages Affected Access to eCampus on Sat, 07/27, 8:45 AM - 1:35 PM

Multiple service outages affected access to several computing resources, including eCampus, on Saturday, July 27, 8:45 AM - 1:35 PM. Any university service requiring a NetID and password to authenticate was affected, as well as internet connectivity and TAMU websites. 

Services began recovering around 10:30 AM with most fully recovered by 12 PM, except the authentication method used by eCampus and several other sites. Authentication began working again around 1:35 PM. Users who attempted to log in during this time and received an error should clear their browser's cookies and cache by following these steps: https://u.tamu.edu/KB0010540

View https://italerts.tamu.edu for updates and the timeline of events. Root cause analysis is still ongoing.

Multiple Service Outages Affected Access to eCampus on Tue, 07/23, 11:50 AM - 2:30 PM

Multiple service outages affected access to several computing resources, including eCampus, on Tuesday, July 23, 11:50 AM - 2:30 PM Central Time. Any university service requiring a NetID and password to authenticate was affected, as well as internet connectivity and TAMU websites. 

Faculty and instructional staff are encouraged to work with students who may have attempted to complete eCampus-related activities during this time frame. We apologize for the inconvenience. Thank you for your patience and understanding.

View https://italerts.tamu.edu for updates and the timeline of events. Root cause analysis is still ongoing.

eCampus Outage on Friday, 07/12, 2:30 - 3:35 PM

On Friday, 07/12, eCampus experienced an outage from about 2:30 PM - 3:35 PM. The system was intermittently available during this time frame.

Blackboard, the vendor for eCampus, identified the issue and took steps to address the problem and make the system available again. The vendor is completing a root cause analysis to determine the source of the outage and how it can be prevented in the future.

Check http://italerts.tamu.edu for updates.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

eCampus Scheduled System Maintenance on Fri, 07/05, 11:30 p.m. – Sat, 07/06, 12:00 p.m.

An extended eCampus system maintenance is set for Friday, July 5, 11:30 p.m. – Saturday, July 6, 12:00 p.m. (noon) Central Time.

eCampus will be unavailable during this time frame. Users are encouraged to modify or reschedule eCampus-related activities during this maintenance period.

Support Information

Contact Instructional Technology Services at itshelp@tamu.edu or (979) 458-3417. Telephone support is available Monday through Friday, 8:00 a.m.-5:00 p.m. Central Time.

Contact Help Desk Central at helpdesk@tamu.edu or (979) 845-8300 for 24/7/365 technical support outside of normal business hours.

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Blackboard Data Center Maintenance May Cause Service Interruptions on Fri, 06/14, 1:00-5:00 a.m.

Blackboard, the vendor for eCampus, will perform data center maintenance to upgrade router firmware on Friday, June 14, 1:00-5:00 a.m. Central Time.

The maintenance will affect all of Blackboard's hosted instances in their data center, including eCampus. Users can expect approximately 20 minutes of loss of access during the maintenance time frame.

It is possible access throughout the window may be intermittent, or it may last the entire window. Please plan course activities accordingly.

Support Information

Contact Instructional Technology Services at itshelp@tamu.edu or (979) 458-3417. Telephone support is available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Contact Help Desk Central at helpdesk@tamu.edu or (979) 845-8300 for technical support outside of normal business hours.

Request eCampus Courses for Summer

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the summer 2019 start-of-semester procedures and the spring 2019 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses for summer.

eCampus Course Management

Attention Instructors Who Use iClickers

To ensure the TAMU Bookstore has an adequate inventory of iClicker remotes in stock, please inform them if you intend to use the devices for your summer course(s). Email Mary Smith at textbooth@tamu.edu.

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Your course may appear later in the semester or not at all. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

REMINDER: eCampus Scheduled System Maintenance on Fri, 05/17, 9:00 p.m. – Sat, 05/18, 6:00 p.m.

An extended eCampus system maintenance is set for Friday, May 17, 9:00 p.m. – Saturday, May 18, 6:00 p.m. Central Time.

eCampus will be unavailable during this time frame. Users are encouraged to modify or reschedule eCampus-related activities during this maintenance period.

Support Information

Contact Instructional Technology Services at itshelp@tamu.edu or (979) 458-3417. Telephone support is available Monday through Friday, 8:00 a.m.-5:00 p.m. Central Time.

Contact Help Desk Central at helpdesk@tamu.edu or (979) 845-8300 for 24/7/365 technical support outside of normal business hours.

Spring & Summer 2019 eCampus Course Management & Grade Submission

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the spring 2019 end-of-semester procedures and the summer 2019 start-of-semester procedures for managing courses in eCampus.

eCampus Course Management

Submit Grades from eCampus to Howdy

The eCampus grade submission feature will be available for transferring final grades directly to Howdy during the date and time ranges below in accordance with the Office of the Registrar.

eCampus Scheduled System Maintenance

An extended eCampus system maintenance is set for Friday, May 17, 9:00 p.m. – Saturday, May 18, 6:00 p.m. Central Time.

eCampus will be unavailable during this time frame. Users are encouraged to modify or reschedule eCampus-related activities during this maintenance period.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Multiple Service Outages Affected Access to eCampus on Tue, 05/07, 11:55 a.m. - 4:10 p.m.

Multiple service outages affected access to several computing resources, including eCampus, on Tuesday, May 7, 05/07, 11:55 a.m. - 4:10 p.m. Central Time. Any university service requiring a NetID and password to authenticate was affected.

Faculty and instructional staff are encouraged to work with students who may have attempted to complete eCampus-related activities during this time frame.

Instructional Technology Services apologizes for the inconvenience. Thank you for your patience and understanding.

View https://italerts.tamu.edu for ongoing updates and the timeline of events.

eCampus Login Errors

On Thursday, 04/25, approximately 4:05-4:25 p.m., some users experienced errors when attempting to log in to eCampus. This was due to an issue with authentication on the vendor side and was resolved by Blackboard. We apologize for any inconvenience this may have caused.

Users who attempted to log in during this time and received an error should clear their browser's cookies and cache by following these steps: https://u.tamu.edu/KB0010540.

Blackboard Data Center Maintenance May Cause Service Interruptions on Sun, 03/31, 1:00-6:00 a.m.

Blackboard, the vendor for eCampus, will perform data center maintenance on Sunday, March 31, 1:00-6:00 a.m. Central Time.

The maintenance will affect all of Blackboard's hosted instances in the data center, including eCampus. Users can expect an approximately one hour loss of access sometime during the maintenance time frame, though it is possible the outage may last the entire window. Please plan course activities accordingly.

Support Information

Contact Instructional Technology Services at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Contact Help Desk Central at helpdesk@tamu.edu or (979) 845-8300 for technical support outside of normal business hours.

Turnitin Service Disruption on Fri, 02/15, 9:30 a.m. - 10:30 p.m.

FINAL UPDATE

Turnitin has restored services as of approximately 10:30 p.m. Central Time.

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UPDATE AS OF 4:20 P.M.

Turnitin has identified the cause to be a database issue. They are implementing a fix and estimating that by the end of the business day all services should be restored. Based on Turnitin's Pacific Time Zone, this will be approximately 7:00 p.m. Central Time.

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ORIGINAL ANNOUNCEMENT

As of approximately 9:30 a.m. Central Time, Turnitin is experiencing a service disruption. Administrators are working to resolve the issue, but there are no updates yet. This outage is affecting all Turnitin users in the United States and the United Kingdom.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Blackboard Data Center Maintenance May Cause Service Interruptions on Fri, 02/08, 1:00-5:00 a.m.

Blackboard, the vendor for eCampus, will perform data center maintenance on Friday, February 8, 1:00-5:00 a.m. Central Time.

Although Blackboard anticipates no service interruptions during this time frame, they cannot entirely rule out brief periods of intermittent connectivity as network traffic adjusts.

Brief restarts of services for some client systems may also be necessary.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Request eCampus Courses for Spring

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the spring 2019 start-of-semester procedures and the fall 2018 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses for spring.

eCampus Course Management

Attention Instructors Who Use iClickers

To ensure the TAMU Bookstore has an adequate inventory of iClicker remotes in stock, please inform them if you intend to use the devices for your spring course(s). Email Mary Smith at textbooth@tamu.edu.

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Your course may appear later in the semester or not at all. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

Learning Management System Selection Committee Information

View updates and the latest developments at https://u.tamu.edu/lmsreview.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Email support will be available during the Martin Luther King, Jr. Day university holiday on Monday, 01/21.

Two eCampus Maintenances Set for Fri, 12/21, 12:00-6:00 a.m. & Fri, 12/28, 11:30 p.m.-Sat, 12/29, 6:00 p.m.

Instructional Technology Services has scheduled two separate eCampus maintenances with Blackboard, the system vendor, during the university's holiday break:

Access to eCampus will be unavailable during these scheduled time frames. Please plan system activities accordingly by modifying or rescheduling eCampus-related activities during this maintenance period.

Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Contact Help Desk Central at helpdesk@tamu.edu or (979) 845-8300 for 24/7/365 technical support outside of normal business hours.

eCampus Outages on Tue, 12/11, 8:00-8:25 a.m. & 9:15-9:25 a.m.

From approximately 8:00 to 8:25 a.m. and from 9:15 to 9:25 a.m. Central Time on Tuesday, December 11, eCampus experienced outages with intermittent availability and slowness. Blackboard Managed Hosting, the vendor for eCampus, has investigated the root cause and has restored services.

If you are still experiencing issues, please clear your browser cookies and cache and try again.

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Fall 2018 & Spring 2019 eCampus Course Management & Grade Submission

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the fall 2018 end-of-semester procedures and the spring 2019 start-of-semester procedures for managing courses in eCampus.

eCampus Course Management

Submit Grades from eCampus to Howdy

The eCampus grade submission feature will be available for transferring final grades directly to Howdy during the date and time ranges below in accordance with the Office of the Registrar.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Emergency eCampus Maintenance on Wed, 12/12, 12:00 (Midnight)-3:00 a.m.

UPDATE: This maintenance was not necessary and therefore not carried out by Blackboard Managed Hosting.

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Blackboard Managed Hosting, the vendor for eCampus, will perform emergency maintenance to eCampus on Wednesday, December 12, 12:00 (midnight)-3:00 a.m. Central Time. The maintenance has been scheduled to address recent issues affecting system performance and the Grade Center.

eCampus will be unavailable during this time frame. This time frame has been selected to minimize the impact during final exams and end-of-semester assignment submissions.

Until the maintenance has been completed, ITS recommends that instructors avoid grading due to any potential issues with the Grade Center.

Students may experience errors when attempting to submit assessments. In these cases, ITS recommends that students take screenshots to have a copy of the answers they submitted.

Instructional Technology Services Support Information

Instructors may contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Help Desk Central Support Information

Students may contact Help Desk Central at helpdesk@tamu.edu or (979) 845-8300. HDC is also available for technical support outside of normal business hours.

For the latest updates, refer to IT Alerts at http://italerts.tamu.edu.

Teague Data Center Power Outage Affected Campus Computing Resources on Saturday, 11/10, 11:00 a.m. - 11:30 p.m.

On Saturday, 11/10, at approximately 11:00 a.m., a major power disruption occurred in the Teague Data Center. This event resulted in an outage of many systems on campus, including the campus network, Exchange email services, Howdy, Mediasite downloads, and the ability to log in to eCampus.

Power was restored to the Teague Data Center around 6:00 p.m., and the Division of IT worked to bring systems online as quickly as possibly.

Shibboleth IDP, the authentication used by eCampus, was reliably restored at approximately 11:00 p.m. Some users may have been able to log in to eCampus successfully prior to this time with intermittent availability.

By approximately 11:30 p.m., many services were restored.

Refer to http://italerts.tamu.edu for more specific information and times.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.