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Mar 8, 2018

Teague Data Center Resiliency Upgrade May Impact Availability of eCampus Tools on Sat, 03/10, 7:00 a.m. - 5:00 p.m.

The Division of Information Technology will perform the final phase of its resiliency upgrade to the Teague Data Center on Saturday, March 10. During this time frame, access to eCampus Tools may be unavailable or intermittent for course management and member management.

Refer to http://italerts.tamu.edu in the IT Changes section for more information about this upgrade.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Jan 29, 2018

Request eCampus Courses for Spring

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the spring 2018 start-of-semester procedures and the fall 2017 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses for spring.

eCampus Course Management

  • Spring 2018 courses can be requested through eCampus Tools
    • Courses are created within 30 minutes and include student enrollments

  • Fall 2017 courses will be removed from student view on Friday, January 12

Recent Updates to eCampus

  • New Session Issue Resolved – Students are again able to open additional eCampus tabs or windows in the same browser while testing

  • New Box View – Replaces Crocodoc, with help documentation and FAQs on ITS Docs

  • Grade Display Standardization – Grades now display to students at 5 decimal places, are not rounded, and are consistent for both score and percentage display; this resolves discrepancies involving different decimal places and rounding in different views

  • Mobile App – The Blackboard (for students) and Blackboard Instructor mobile apps now display organizations as well as custom roles such as "Alternate Instructor"

Attention Instructors Who Use iClickers

To ensure the TAMU Bookstore has an adequate inventory of iClicker remotes in stock, please inform them if you intend to use the devices for your spring course(s). Email Mary Smith at textbooth@tamu.edu.

  • iClicker 2 student remote, ISBN 9781498603041
  • iClicker 2 student remote with 6 month REEF Polling bundle, ISBN 9781319187675

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Your course may appear later in the semester or not at all. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Email support will be available during the Martin Luther King, Jr. Day university holiday on Monday, 01/15.

Dec 30, 2017

Extended eCampus Maintenance Set for Fri, 12/29, 9:00 p.m. - Sat, 12/30, 6:00 p.m.

Instructional Technology Services has scheduled an extended eCampus maintenance with Blackboard, the system vendor, to occur from Friday, December 29, 9:00 p.m. to Saturday, December 30, 6:00 p.m. Central Time.

Access to eCampus will be unavailable during the scheduled time frame. Please plan system activities accordingly by modifying or rescheduling eCampus-related activities during this maintenance period.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Dec 15, 2017

Potential Issues When Submitting eCampus Assessments

There have recently been a limited number of reports of assessment attempt answers not saving in eCampus. Students may receive "Access Denied" messages at the time of submission.

To mitigate this issue, Instructional Technology Services (ITS) recommends that students not open any additional eCampus tabs or windows in the same browser after starting an assessment (quiz, test, or exam).

Instructors can assist by removing Force Completion, which will allow students who experience these issues to re-enter the assessment attempt. Note that this issue does not affect assessments associated with either Examity or Respondus LockDown Browser proctoring tools.

Blackboard, the vendor for eCampus, is aware of this system issue. It occurs when a new session is generated in the same browser that already has an active session in progress. ITS is currently testing a potential fix from Blackboard that would be implemented for the spring semester.

If you require technical assistance, ITS is able to verify when these assessment issues occur.

For additional information and suggestions, please review:

Assessment Attempts Known Issue

Best Practices for Tests - Students

Best Practices for Tests - Instructors

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Sep 8, 2017

UPDATE: eCampus Tools Available as of Fri, 09/01, 1:20 p.m.

eCampus Tools (http://ecampustools.tamu.edu) is now available again. The system issues have been resolved.

OUTAGE: eCampus Tools Unavailable as of Fri, 09/01, 8:00 a.m.

eCampus Tools (http://ecampustools.tamu.edu) is currently unavailable as of Friday, September 1 at approximately 8:00 a.m. ITS system administrators are currently investigating.






Request eCampus Courses for Fall

ITS reminds Instructors of Record and instructional staff of the fall 2017 start-of-semester procedures and the summer 2017 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses.

Important Course Management Information

  • Fall 2017 courses may be requested through eCampus Tools
    • Courses are created within 30 minutes and include student enrollments

  • Summer 2017 courses will be removed from student view on Friday, August 25
  • Spring 2015 courses will be archived and moved off of eCampus on Monday, October 2

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Instructors may make their courses available later in the semester or choose not to use eCampus. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Aug 30, 2017

eCampus Support for Canceled Classes on Monday, 08/28 & Tuesday, 08/29

The university is canceling classes Monday, August 28 and Tuesday, August 29 due to severe weather conditions in the region. Instructional Technology Services (ITS) will maintain email and phone support, connectivity permitting, for instructors throughout this time frame during normal business hours.

ITS Support Information for Instructors

Contact ITS at itshelp@tamu.edu or (979) 458-3417 during normal business hours.

Help Desk Central (HDC) Support for Students

Contact HDC at helpdesk@tamu.edu or (979) 845-8300 for 24/7/365 technical support outside of normal business hours.




Request eCampus Courses for Fall

ITS reminds Instructors of Record and instructional staff of the fall 2017 start-of-semester procedures and the summer 2017 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses.

Important Course Management Information

  • Fall 2017 courses may be requested through eCampus Tools
    • Courses are created within 30 minutes and include student enrollments

  • Summer 2017 courses will be removed from student view on Friday, August 25
  • Spring 2015 courses will be archived and moved off of eCampus on Monday, October 2

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Instructors may make their courses available later in the semester or choose not to use eCampus. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Aug 16, 2017

Updates to Aggie Account Gateway & Central Authentication Service Set for Monday, August 14, 10:00-11:00 a.m.

Texas A&M Information Technology will update the Aggie Account Gateway (http://gateway.tamu.edu) website on Monday, August 14, 10:00-11:00 a.m. The updated website will be accessible, responsive, and feature updated usability and university branding.

Along with these updates, the look and feel of the Central Authentication Service (CAS) login page will change. CAS handles authentication for accessing eCampus and additional university computing resources.

A screenshot is provided below as a preview.

CAS login screen thumbnail

View a larger image.

Summer 2017 eCampus Course Management & Grade Submission

ITS reminds Instructors of Record and instructional staff of the summer 2017 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses for fall.

Important Course Management Information

  • Summer 2017 courses will be removed from student view on Friday, August 25
  • Fall 2017 courses may be requested through eCampus Tools
    • Courses are created within 30 minutes and include student enrollments

Submit Grades from eCampus to Howdy

The eCampus grade submission feature will be available for transferring final grades directly to Howdy during the date and time ranges below in accordance with the Office of the Registrar.

  • Starting Tuesday, August 8 at 8:00 a.m.
  • Closing Thursday, August 10 at 12:00 p.m. (noon) for processing degree candidate grading and graduation clearances
  • Re-opening Friday, August 11 at 8:00 a.m.
  • Ending Monday, August 14 at 12:00 p.m. (noon) for completing all other final grading

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Jun 24, 2017

Compass and Howdy Maintenance on Sat, 06/24, 7:00 a.m. - 4:00 p.m.

Compass and Howdy will be undergoing scheduled system maintenance on Saturday, June 24, from 7:00 a.m. to 4:00 p.m. Central Time. The system will be unavailable during this time frame.

Access to many services, including Email and eCampus, will be available through public links on the Howdy maintenance page. Processing for eCampus course management and enrollments through eCampus Tools may be delayed until the maintenance is complete.

Jun 12, 2017

Course Reports Are Currently Not Completing

Update: As of Thursday, June 8, Course Reports are working again.

- - -

Course reports in eCampus are currently not completing and will display a screen stating "Please Wait…processing your request" indefinitely. Blackboard is currently investigating the issue, yet they do not have an estimated time for resolution.

If you need course report information immediately, please contact Instructional Technology Services at itshelp@tamu.edu or (979) 458-3417 to discuss alternate methods.

Jun 7, 2017

eCampus Login Issues on Sun, 06/04, 11:20 a.m.-12:55 p.m.

At approximately 11:20 a.m. Central Time on Sunday, June 4, users began receiving the error, "Incoming ShibSpoofCheck header is wrong: UNSET_SPOOF_KEY," after logging in to eCampus. This error was due to issues with the authentication system that manages user logins.

The error was addressed and authentication services were restarted to resolve the problem. At 12:55 p.m., all users should have been able to log in to eCampus.

If you are still receiving the error, your browser may be caching the error page. Please follow these steps to correct the issue:

  1. Clear the cache and cookies in your web browser; instructions are available for most browsers at https://u.tamu.edu/KB0010540
  2. Close all open browser windows
  3. Re-open your browser and log in to eCampus

Please contact Instructional Technology Services at itshelp@tamu.edu or (979) 458-3417 if you have any questions or are still receiving an error after clearing your browser cache and cookies.

Jun 5, 2017

Request eCampus Courses for Summer

Instructional Technology Services (ITS) reminds Instructors of Record and instructional staff of the summer 2017 start-of-semester procedures and the spring 2017 end-of-semester procedures for managing courses in eCampus.

Go to eCampus Tools to request eCampus courses for summer.

eCampus Course Management

    • Summer 2017 courses can be requested through eCampus Tools
      • Courses are created within 30 minutes and include student enrollments
    • Spring 2017 courses will be hidden from student view on Friday, May 26

Known Issues Following the Recent eCampus Upgrade

Blackboard, the vendor for eCampus, plans to address these known issues in future product updates.

Students: Don't See a Course Listed?

Not every course is delivered in eCampus. Instructors must request their courses are loaded into eCampus and then they must make the courses available to students. Your course may appear later in the semester or not at all. Refer to the eCampus Course List for availability.

If you are missing a course your instructor indicates should be in eCampus, please first check your schedule in Howdy to confirm your enrollment. After verifying your enrollment, please send an email to helpdesk@tamu.edu with the course information.

ITS Support Information

Contact ITS at itshelp@tamu.edu or (979) 458-3417. Email and phone support are available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.